Commissions processing
We provide ongoing commissions process management through a dedicated team that becomes familiar with your plans, systems, and goals. Designed to support both regular and temporary needs, our service ensures accuracy, efficiency, and continuity. With flexible engagement and regular touchpoints, we operate as an extension of your team—growing and adapting alongside you to keep your incentive programs running smoothly and reliably.
What’s included
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1. Preparation
Data cleanup & uploads
HR file review
Employee data management
Update plan and employee rates
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2. Processing
Period process management
Reconciliation
Error troubleshooting
Manager/payee reviews and adjustments
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3. Publishing
Statement generation
Payroll report preparation
Period close procedures and review
Hypercare and next-period prep
For clients facing temporary staffing gaps, we offer flexible, short-term commissions processing support to ensure continuity and minimize disruption. Our team steps in to manage day-to-day administration while identifying opportunities for system improvements along the way. These engagements not only keep operations running smoothly during transitions but also lay the groundwork for long-term efficiency and optimization.
Temporary admin services
Client success story
The challenge
A prospective client came to us in urgent need after the unexpected departure of two key team members who had managed their entire commissions process. With no transition plan or documentation, the organization faced an immediate risk to operational continuity and timely payouts.
Our approach
We rapidly deployed our commissions team model, immersing ourselves in the client’s ICM system and commission plan structures—over 10 in total, covering several hundred employees. Within one week, we took full ownership of the commissions process, collaborating closely with internal stakeholders to ensure accurate processing, timely statements, and compliant payroll reporting.
The outcome
Following initial stabilization, we introduced an iterative enhancement strategy—executing system improvements in stages to align with evolving business needs. Today, the client's ICM system has been fully modernized, and our dedicated team continues to provide seamless, month-to-month management with consistency and confidence.