Managed services
This service provides comprehensive support to manage and optimize your tool, handling any updates or new features you wish to implement. Whether it's creating custom reports, making plan changes, or troubleshooting errors, our team ensures your system remains efficient, up-to-date, and aligned with your evolving needs. We handle the technical details with care, so you can focus on supporting your team and achieving your goals.
What we provide
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Dedicated support team
Ongoing monthly assistanceTroubleshooting
Dedicated experts in your specific commission plans
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System optimization
New feature adoptionManaging plan updates and rate changes
New fiscal year plan setup
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Process improvement
Statement design updatesManaging and creating reports & dashboards
Managing workflows and inquiries
Customizable scope
Our Managed Services are fully customizable to meet the unique needs of each client. Whether you're looking for ongoing support with system updates, troubleshooting, report building, or plan adjustments, we tailor our services to fit your specific requirements. From occasional check-ins to full system administration, we adapt our approach to seamlessly integrate with your team and provide the exact level of support you need to ensure your compensation process runs smoothly.
Client success story
The challenge
A client was struggling with recurring errors in their commissions process, making it difficult to reconcile payroll with reporting each month. The inefficiencies were causing delays, frustration, and a lack of trust in their ICM system.
Our approach
We stepped in to assess their current setup, gaining a clear understanding of their plan structures, business requirements, and system pain points. Our team rebuilt their commission plans using the latest features in their ICM tool, ensuring the configuration was accurate, streamlined, and aligned with their reporting needs.
The outcome
With their plans fully rebuilt and optimized, the client now processes commissions smoothly and error-free each month. The system operates as intended, and their team has regained confidence in the accuracy and reliability of their compensation process.